Delivery Information

Where We Deliver

We deliver in chilled thermo-lined packages to the following areas:

  • Sydney Metro :          Tuesday to Friday
  • The Central Coast :   Tuesday and Thursday
  • Newcastle :                Tuesday and Thursday
  • Blue Mountains:           Wednesday
  • Wollongong:                        Friday
  • Nowra:                                  Friday
  • Goulburn:                             Friday
  • The Southern Highlands:    Friday
  • Canberra:                              Friday

Delivery is typically within 2-3 business days. Once the order has been dispatched you will receive a tracking code.

If you have any questions about or delivery process, please do not hesitate to contact us by calling 02 8045 2444 or email us at orders@thefoodsmiths.com.au.

Shipping cost

Orders over $35 receive free shipping. Orders below $35 incur delivery fee of $16.50.

Returns

If the order you have received is

  1. Incorrect
  2. Not fit for purpose
  3. Short of shelf life

Please contact our Customer Care team on (02) 8045 2444 within 24 hours of receiving your order to arrange a suitable solution.

We do not offer exchange, returns or refunds for a change of mind.

If your purchase is faulty, please contact us to arrange your choice of a replacement or refund.

Weights and Measures

Products are only available in pre-packed bulk bags. The price per bag is provided under each product in bold. The price per kg for is also provided (for reference).

We quote the price for products in 1 kilogram or 500 gram amounts. Some food products vary in weight. This occurs naturally.

Where we have supplied you less than your original order, we will refund you the difference. This refund may take 2-4 days top appear on your credit card statement.

Where we have supplied you with slightly more than your original order, we generally won’t call you about charging you extra. If this is significant, we reserve the right to call you and ask your approval to proceed with the order.